Refund policy

1. Overview

This Refund Policy explains how deposits, service payments, and (if applicable) retail product purchases are handled at KRASKII. It should be read together with our [Terms of Service] and the informed consent form you sign before any procedure. By booking an appointment or purchasing from us, you agree to this policy.

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2. Deposits

• All appointments require a non-refundable, non-transferable deposit of $100 (for full treatments) at the time of booking.
• This deposit is applied toward the cost of your first treatment.
• The deposit is forfeited if you cancel, reschedule outside our notice window (Section 4), or no-show your appointment.
• Deposits cannot be transferred to another person or applied to a different service than the one booked.

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3. Services Rendered: No Refunds

Because our services are personalized, performed immediately upon your consent, and cannot be "returned" once completed, we do not offer refunds for services that have been performed. This includes, without limitation:

• Permanent makeup services (powder brows, lip blushing, etc.)
• Touch-up appointments
• Eyelash Enhancement
• Lips and brow services
• Waxing services

This applies even if you are dissatisfied with the aesthetic outcome, provided the service was performed as agreed and consistent with the informed consent you signed. Permanent makeup results vary by individual (skin type, lifestyle, aftercare, and how your body retains pigment), and variation in outcome is not, on its own, evidence of an error in service.

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4. Cancellations, Rescheduling & No-Shows

We understand plans change, but late cancellations affect our ability to offer that time to another client. Our policy:

Arriving more than [15 minutes] late may be treated as a no-show at our discretion if it does not leave enough time to safely and properly perform your service.

Pre-care non-compliance: If you arrive for your appointment having not followed required pre-care instructions (e.g., blood thinners, alcohol, sun exposure, Botox/filler timing — see our Appointment Prep page), and this requires us to reschedule your service for your safety or the quality of the result, this is treated the same as a late cancellation under this section.

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5. Touch-Ups & Corrections

• A first touch-up appointment, when scheduled within the window (typically 4–12 weeks after your initial session) discussed at your original appointment, is NOT included in your original service price — please confirm this with us at booking.
• Touch-ups booked outside that window, or additional touch-ups beyond the first touch up, are billed separately at our current touch-up pricing.
• If you are unhappy with your healed results, we can discuss all details at your next touch up appointment. This determination is made at our discretion based on whether the result is consistent with what was agreed to and disclosed during your consultation and consent process.
• We do not offer cash refunds in place of a correction or touch-up.

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6. Retail Products

If you purchase aftercare or retail products from us:

• Unopened, unused products in original packaging may be returned within [14 days] of purchase for a refund or exchange, with proof of purchase.
• Opened or used products cannot be returned for hygiene and safety reasons.
• This section does not apply to services — only to physical retail goods purchased separately from a service.

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7. Payment Disputes & Chargebacks

If you have a concern about a charge, please contact us first at browsbykraskii@gmail.com so we can try to resolve it directly — most concerns can be resolved faster this way than through a bank dispute. Initiating a chargeback for a service that was performed as agreed, without first attempting to resolve the issue with us, may be contested by KRASKII with supporting documentation (your signed consent form, intake forms, and appointment records).

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8. Exceptions

We reserve the right to make exceptions to this policy at our sole discretion — for example, in the case of a documented medical emergency, a practitioner-caused scheduling conflict, or a service that was not performed as described and agreed. Any exception granted in one instance does not obligate us to grant the same exception in the future.

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9. How to Request a Refund, Credit, or Correction

Please contact us at:

KRASKII

Email Address: browsbykraskii@gmail.com

Include your name, appointment date, and a description of your concern. We aim to respond within 3-5 business days.

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10. Changes to This Policy

We may update this Refund Policy from time to time; the version in effect at the time of your booking will govern that appointment. The current version is always available at kraskii.com.